The main cell operator continues to introduce
progressive merchandise and options
With greater than 5 million subscribers and
a 48,2% market share, Azercell maintained its
main place within the telco sector in 2022, striving to empower
the every day lives of its clients via progressive options.
As one of many largest taxpayers in Azerbaijan’s non-oil sector,
“Azercell Telecom” paid AZN 169,3 million in taxes
in 2022, making a complete contribution of AZN 2,2
billion to the federal government’s tax revenues over its 26 years
of operation. With USD 88,5 million invested in
the event of telecommunications in 2022, the corporate’s complete
investments for the interval between 1996 and 2022 got here to
USD 1,9 billion.
In 2022 Azercell launched a large-scale challenge on the growth
and modernization of its community, bringing the whole variety of LTE
base stations to 3124. The challenge resulted in a
40% progress in transmitted information quantity. The
inhabitants protection of Azercell’s 4G community has elevated to
88,87%; the geographical protection reached
80,20%, which is 6% greater than
related indicators of 2021. As a consequence, the common information velocity in
Baku elevated to 67 Mbit/s in 2022. Currently,
the general geographic protection of the corporate community stands at
94,60%, whereas the inhabitants protection throughout the
nation is 98,40%.
Azercell, the primary telecom to construct the cell infrastructure
within the liberated territories, continued its nice return to
Karabakh by launching about 100 radio base
stations with 2G/3G/4G requirements. The main operator provided a
cell community within the districts of Shusha, Agdam, Fuzuli, Jabrayil,
Zangilan, Gubadli, Kalbajar, Lachin, the settlements of Istisu,
Hadrut, Sugovushan, in addition to in quite a few villages and surrounding
areas of Khojavend area. Also, as a part of this large-scale
challenge, the main cell operator switched to “green energy”,
equipping the bottom stations in Gubadli and Jabrayil with photo voltaic
panels. Contributing to the event of infrastructure within the
lands free of occupation Azercell opened its Exclusive
workplace in Shusha and the first official gross sales and
service level within the village of Agali in
Zangilan in 2022.
Adhering to its strategic aim of “Easing connectivity,
empowering lives!” the corporate has launched the 5G community in Baku
in check mode. Azercell’s 5G wi-fi community will proceed to
broaden throughout the nation to offer larger obtain speeds as much as
1Gb/s, ultra-low latency, larger reliability, bigger community
capability, and superior person expertise.
The largest cell operator launched quite a lot of new merchandise
and companies to its subscribers in 2022:
- The main cell operator has made the eSIM
service obtainable to its shoppers to digitalize its companies additional
and create a extra versatile buyer expertise. - For the primary time in Azerbaijan’s telecoms sector, Azercell
Fintech options, which mix banking operations with cell
communication capabilities, began delivering monetary companies
to customers. The Azercell Digital card, marketed underneath the
“akart” model title, allows shoppers to make
safe cashless settlements and conduct different funds and
operations through the “Kabinetim” app. - For the primary time within the nation, the corporate has launched a
new digital tariff plan referred to as “IstəSən” that
combines nationwide minutes, cell information, and numerous common
social media add-ons that customers can simply personalize.
“Azercell Telecom” LLC continued to serve its subscribers
via varied service channels to make sure a immediate and efficient
response and accessibility for its clients. In 2022, Azercell
obtained over 3 million enquiries via its Call
Center and greater than 1 million through Online Customer
Service. About 300 thousand queries have been
addressed through Azercell’s official Facebook, Instagram, Twitter,
YouTube, and LinkedIn pages. Azercell additionally launched the
AI-powered Virtual Assistant service in 2022.
Over 800 thousand subscribers had been served at
the corporate’s Front Desk, Azercell Express, Azercell Exclusive
workplaces and by Mobile Customer Services (MCS). The MCS crew of
Azercell, the primary telecom to offer companies within the liberated
territories, visited the cities of Shusha, Gubadli, Zangilan, and
Jabrayil within the first half of 2022 providing free companies to
subscribers. In complete, MCS representatives addressed extra
than 1000 inquiries in Baku and the areas.
The variety of subscribers utilizing the Kabinetim” cell
utility surpassed 1 million in 2022. Azercell
has improved the applying’s person expertise whereas giving it a
extra cutting-edge design. New companies just like the “IstəSən” tariff
and “akart” turned obtainable in “Kabinetim“,
giving subscribers higher management over the operations they will
conduct with their quantity.
The cell operator continued to render companies to its
company subscribers, actively contributing to the event of
the enterprise ecosystem within the nation. A most popular enterprise companion
of firms and establishments, Azercell served greater than 20
thousand authorized entities in 2022. As a results of the
dedication of Azercell Business to offer its company
subscribers with glorious customer support, the variety of Internet
customers elevated by greater than 31%. Total Internet
of Things (IoT) customers grew by over 30%, and the
variety of energetic customers exceeded 500 thousand.
As a accountable company citizen, Azercell spent almost
USD 0,2 million on Corporate Social Responsibility
(CSR) initiatives in 2022 and USD 22,3 million
between 1996 and 2022.
As part of its dedication to advertise Azerbaijan’s nationwide
values and wealthy cultural heritage, “Azercell Telecom” has
applied the digital challenge “Listen to the Voice of
Karabakh” devoted to the declaration of 2022 because the
“Year of Shusha” by the President of the Republic of Azerbaijan. To
promote Karabakh’s cultural heritage, dozens of masterpieces
created by authors born in Shusha in several years have been
remodeled into audiobooks, audio performs, comics, animations,
podcasts, and movies, translated into overseas languages and
launched to the worldwide neighborhood.
In 2022 The “Azerbaijan Children’s Hotline”
service supported by Azercell since 2010 and “Women’s
Hotline” service established on the initiative and with
the help of the corporate, have addressed over 7
thousand inquiries.
With the help of “Azercell Telecom” LLC, a proud companion of
the Ministry of Science and Education of the Republic of
Azerbaijan, our schoolchildren making ready for the worldwide
Olympiads in Informatics have efficiently represented our nation
in prestigious information competitions many instances over the previous
12 months, successful 1 gold, 6 silver, 8 bronze medals and three
incentive awards. In 2022, with the help of “Azercell
Telecom” LLC, Azerbaijani schoolgirls joined the “EGOI 2022” –
European Girls’ Informatics Olympiad for the primary time and
returned residence with a victory. Azercell additionally supported vocational
coaching programs organized for veterans of the Patriotic War and
youngsters of martyrs. Other social initiatives like “YouthCan” and “Her
Improvement” continued their profitable accomplishments due to
the grants donated by Azercell.
As the final sponsor, in 2022, Azercell supported the occasions
of nationwide significance akin to “Teknofest
Azerbaijan” Aerospace and Technology pageant, held in
Azerbaijan for the primary time and “Baku Marathon”
– one of many key occasions within the nation’s sports activities calendar.
Attaching particular significance to training, human capital, and
the coaching of extremely certified personnel, Azercell spent
USD 0,9 million on the event of human
assets in 2022, with complete funding on this space coming to
USD 27,7 million in 26 years of its operation.
During 2022, 6 enterprise colleges and trainers of
Azercell Academy performed 281 exterior trainings
and 60 inner trainings for
1686 members from varied establishments and
firms of the nation.
Azercell continued its long-standing Student Bursary and
Student Internship packages in 2022, thus contributing to
the event of future professionals. 25 younger
folks learning within the nation’s larger training establishments had been
awarded with the corporate’s Student Scholarship.
In 2022, on the initiative of the “Azercell
Volunteers” group, consisting of workers of the corporate,
the Mobile Сustomer Care of Azercell offered varied companies on
the spot to the residents of a boarding home for War and Labor
Veterans and a Prosthetic and Orthopedic Rehabilitation Centre.
Besides, the cell operator offered high-speed Internet entry to
the constructing of the Enterprise of Social Services for the aged,
situated in Bilgah settlement, and geared up the enterprise with
cell gadgets. Adhering to their traditions, “Azercell Volunteers”
visited the households of the martyrs of the Patriotic War, veterans,
in addition to weak households and youngsters in SOS villages,
congratulating them on the Novruz vacation and the New Year.
In 2022, Azercell was as soon as once more awarded the ISO
37001:2016 Anti-corruption administration system compliance
and the ISO/IEC 27001 International Information
Security Standard certificates. The firm has obtained a
“Star Partner” Award from the National Paralympic
Committee of the Republic of Azerbaijan for contributing to the
improvement of Children’s Paralympic Movement. Azercell’s advertising and marketing
campaigns performed in 2022 received 9 awards on the
“Felis Azerbaijan” competitors, through which
Azerbaijan was among the many opponents for the primary time.
“Azercell Telecom”, which has been liable for being the
main cell operator of Azerbaijan and the selection of greater than 5
million subscribers for greater than 26 years, is working to make the
huge prospects of world integration extra accessible to its
clients, together with offering them with high quality service and
sustainable connection.