McCue, who started his profession as a technician in 1979 earlier than advancing to numerous management roles in each gross sales and repair, has at all times prided himself on being the consummate skilled. In addition to being educated and nicely ready, this implies wanting and appearing the half — “suiting up” for fulfillment, speaking with all his i’s and t’s correctly dotted and crossed and the whole lot punctuated accurately.
As a service supervisor and fixed-operations director, McCue was consistently encountering a pet peeve of his — poor grammar.
“Every day, my technicians generated these reports and, by nature of [the dealership management system], whatever they write lands in the customer invoices,” he stated. “You see some crazy stuff — misspellings, terrible wording and worse.”
McCue remembers one egregious instance of a foul service report that learn: “Hey, installed special order part, can’t guarantee it will work.”
“Stupid stuff that makes you look bad,” he stated.
McCue first had the thought for Pencilwrench when he was heading up service operations at a Ford dealership. He began creating the instrument after taking his subsequent job as director of efficiency administration for Markham, Ontario-based Dealer-FX, which makes a speciality of knowledge analytics.
Working on the challenge on his personal time, McCue stated he spent a number of holidays demonstrating the product to sellers. These early variations have been rudimentary and fewer than optimum, he acknowledges, however they frequently received extra refined and correct due to suggestions from clients and consultants.
After struggling to land and retain clients, McCue stated he requested for divine intervention. This led to an epiphany, and in 2019 he began devoting his full consideration to Pencilwrench. McCue is CEO, whereas co-founder Colin Snyder is CTO and co-founder Greg Thrasher (who penned the Thrasher Equation for multipoint inspections) serves as coaching supervisor. The fourth member of the management workforce prefers to be a silent accomplice.