Welcome to the primary Service & Parts weekly publication. Starting right this moment and persevering with every week, Automotive News will ship to your e mail inbox the most recent information within the service, elements and collision fields.
The publication will function varied gadgets resembling Overheard, 1 Thing We’re Talking About, Legal Lane and Spotlight — with WrenchWay’s Jay Goninen answering our 15 questions this week. His reply about his first CD buy being Kris Kross made me marvel if he wore his garments backward for some time. (IYKYK)
Each concern can have a video dialog with main thinkers and innovators within the service and elements area. This week, Quantum5’s Dave Foy — also referred to as the Fixed Ops Mastermind — talks in regards to the significance of gross sales and repair departments working collectively. And simply as Batman wanted Robin, the Mastermind regarded to Deb Mashek, a professor and social psychiatrist who research office collaboration, for her insights. The duo emphasizes the advantages of getting departments to work collectively.
Money quote from Foy: “To a customer, a dealership is one place. It’s not a sales department, a parts department or a service department. It’s X dealership. And that’s the experience they want to have. Unfortunately at times, when they go in there, it’s kind of an ‘everybody for themselves’ mentality.”
Enjoy this week’s publication and remember to learn each week as we discover points which are necessary to these working within the service, elements and collision area — subjects resembling staffing, coaching, environment friendly processes and administration methods to make your enterprise extra worthwhile.
Thanks for studying.